4me provides broadcast messages. To create a broadcast, a member with a role needs to go to the settings console, broadcasts and add a broadcast message. Furthermore the agent needs to be in the correct account – directory account or one of the support domains. This is useful whenever staff members with roles need to inform others.
For some organizations it is important that users in Self Service can spread information fast without involving the Service Desk. That way others are instantly informed.
Your company builds a new production plant in a remote area. Many people go on-site. To make life easier for others, you want to spread messages via Self Service. “Take road A and not B”, “use hotel C and not D”. These kind of messages seem not to be important but we were told that it makes a huge difference for people going there.
In Self-Service we added a button “New broadcast”. The button opens a simple form.
A request is created. Now the automator comes in. This simple package is handling the creation of the broadcast message:
In Self Service and in the staff environment the broadcasts are visible.