Knowledge management in general has the potential to contribute significantly to efficiency and effectiveness. It really becomes crucial when it comes to Self Service. The Organization as a whole benefits if customers search for solutions in Self Service and find them! Usually customers stop searching if they do not find expected articles.
1: I find it very helpful to promote recently verified articles in Self Service for a month or so on the homepage in Self Service. That way customers are aware what knowledge articles are available.
2: 4me provides an easy way to know what people searched for. Create articles for these specific topics and promote them in Self Service too.
How can I promote articles in Self Service?
With the help of the automator you just need one package to promote those articles on the homepage of Self Service for a time frame of your choice automatically. No manual maintenance required.
Simply write an email to firstname.lastname@example.org