We are going to develop 2 new automator capabilities in Summer 2017.
- Physical button
- Automator audit report (will be a another blog post)
Physical button
Everyone can push a button right? We are connecting the physical button to ITRP.
Well, but what could be a purposeful function?
An Example
One example is printer maintenance. Some companies outsource printer maintenance completely i.e. the vendor is changing, maintaining everything except adding paper. Right now, without the button a toner change request could work like that:
- User goes to the printer
- Printer is low on toner
- User contacts the Service Desk
- User uses another printer
- Service Desk looks for the Printer Serial No.
- Service Desk calls the printer company or writes an email
With the button it will work like that:
- User goes to the printer
- Printer is low on toner
- User pushes the button
- A Service Request in ITRP will be created automatically and an email including Serial No. etc. goes to the printer company, of course automatically
Result:
Time and nerves saved for Service Desk staff.
Other Examples
There are many other examples for using such a button. The spectrum goes from ordering Pizza, creating a request because the vending machine run out of coffee to automate orders of spare parts.
k.konwalin@techwork.at