In the context of surveys we provide 3 different options:
| Survey application | Anonymous results? | Approach |
|---|---|---|
| automator Service Form | No | Survey result is saved in the custom data field of the linked request. Read more. |
| SurveyMonkey | Yes | The automator collects at a configured time the results and stores the aggregated results in a specific ITRP record. |
| Google forms | Yes | Similar to SurveyMonkey. |
The process
Design: is done in SurveyMonkey. Surveys are already beautifully designed and you can use a wide range of components.
Connect: SurveyMonkey and the automator need to be connected. Whenever the automator triggers a survey the link to the SurveyMonkey form is sent out to the customer/end-user.
Get responses: People provide feedback. Details are stored in Survey Monkey. You can start using SurveyMonkey analytics.
Collect: The automator collects already aggregated results periodically based on your insight needs.
Gain insights: The techwork ITRP_reporting solution automatically provides normalized ready to use SQL fields and tables including the collected feedback/survey data. You can instantly use the data in PowerBI, Excel or other Reporting and Business Intelligence solutions.
k.konwalin@techwork.at