Some ITRP customers start engaging with Business Intelligence and need to get structured feedback from users to cover the customer’s perspective.
The service forms provide a simple way to collect structured data. The automator sends out a mail with a survey link on completion of every 10th request. The questions are defined in ITRP.
The answered questions are saved in the ITRP request’s custom data. This means that the feedback a requester sends is not anonymous (A blog post about anonymous feedback by using SurveyMonkey will follow).
The techwork ITRP_reporting solution automatically provides normalized ready to use SQL fields and tables. You can instantly use the data in PowerBI, Excel or other Reporting and Business Intelligence solutions.