Cancel unnecessary tasks

automator-logo

Prerequisites:

  • You already have an ITPR demo account. If not, you can easily request one with demo data.
  • You already signed up for a techwork automator demo account. If not, goto the registration blog post.

Working with the “Personal computer for new employee” template:

IT user

  • Login to your ITRP demo account
  • Login as beatrice.baldwin@widget.com
    Pwd: itrp
  • Click “Submit new request”
  • Select Service “Personal computing”
  • Select “Personal computer for new employee”

PC_for_new_employee_SelfService

  • Press “Save”

IT operations – Change manager

  • Login to your ITRP demo account
  • Login as howard.tanner@widget.com
    Pwd: itrp
  • Go to the Records console / Changes

Records_changes

  • Click on the change “Purchase Request for “Beatrice Baldwin”

Tasks_are_automatically_cancelled

 

 

 

 

 

 

 

 

Without the automator:

Without_the_automator

Without the automator 5+ manual steps are necessary.

Effect:

The unnecessary tasks, “Security badge” and “SAP account” are automatically canceled. The change goes immediately to “implementation” without the delay of manual interference.

Standard approach ITRP workflow automation benefit Potential saving
Change manager has to check the request or change description n/a
Compare it with the tasks of the change n/a
Cancel tasks that are not required n/a
Complete theCancel unnecesary taskstask n/a 4 manual steps saved. Potential manual errors eliminated. Potential time delay (CM most likely does not act instantly) eliminated.
Change runs through automatically

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